01
Before you begin
Make sure your phone is charged, location services are enabled, and you have downloaded or opened the activity you plan to use.
Visitor guide
A simple guide to using a TrailMakerPRO experience confidently on site.
Every trail is slightly different, but the core journey is the same: get set up, follow the route at your own pace, use the phone when it is safe to do so, and let the app guide the experience rather than rush it.
How to use the trail
Follow the route in a way that keeps the experience enjoyable and safe.
If you are new to a TrailMakerPRO activity, these are the practical steps that matter most before, during, and after the route.
02
Give GPS a moment
At the start of the route it can take a few minutes for your location to settle. This is normal, especially in wooded or built-up areas.
03
Use the app when stationary
Pause in a safe place before reading directions, opening media, or taking photos. Do not rely on the phone alone for personal safety.
04
Take and save trail photos
Use the camera and picture sections when prompted, then save your photos so they appear in the gallery at the end of the activity.
05
Finish and share
Once the experience is complete, review your saved trail images and share them if the activity encourages social posting or group participation.
Good to know
A few practical notes make the experience smoother.
GPS supports the experience, but it is not a substitute for common sense or awareness of your surroundings. Weather, tree cover, buildings, and device settings can all affect location accuracy.
Location services and screen use will draw more battery than leaving your phone idle, so plan ahead if you expect to be on the trail for a while.
- Be outside with a clear view of the sky where possible if location is not updating.
- Check that the app has permission to use your location services.
- Restart or reopen the activity if the route is not responding as expected.
Extra help
What to check when the trail is not behaving as expected.
Most issues come down to location permissions, battery, or trying to use the phone in the wrong setting. These reminders solve the common cases quickly.
A
Troubleshooting GPS
Move into an open outdoor area, check permissions, and allow the device a little time to establish your location.
B
Using media safely
Stop before reading route steps, opening content, or taking photographs. The trail should fit around the place, not distract from it.
C
Getting more help
If you still need support, use the contact details on our support page and include as much context about the activity as possible.
Need more support?
If the activity still is not working properly, send us the detail.
The quickest support requests include the route name, what went wrong, and the device or browser you were using.